June 21, 2016

It's inevitable that any business from the smallest startup to the largest corporation is going to have customer issues, but once they occur it's you respond to them counts. 

Great customer service has the power to turn a dissatisfied customer back into a delighted one, but poor customer service can exacerbate the issue and cause people to speak to others negatively about your brand.

In my latest article for Jumpstart Magazine I talk about one such poor experience I had and list 7 tips that will help your startup avoid some common customer service pitfalls.

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